Terms & Conditions
Last updated: September 2025

Welcome to Mad Caddy. These Terms & Conditions govern your use of our services. By working with us, you agree to these Terms in full. We’ve written them to be clear, thorough, and protective of both parties.

1. Definitions

• “Company,” “we,” “us,” refers to Mad Caddy.

• “Client,” “you,” refers to the person or business purchasing services.

• “Services” means all work, deliverables, consulting, strategy, content, or digital products provided by us.

• “Deliverables” means the final materials we provide after completion of services.

2. Payments

• Full payment is required upfront before any services begin. We do not accept partial or milestone payments.

• Work will not start until payment is received and confirmed.

• Once work begins, payments are non-refundable.

• If a payment is reversed, disputed, or not honored by your financial institution, we may:

  • Pause or cancel services immediately,

  • Withhold all deliverables, and

  • Pursue collection of amounts owed, including legal fees.

3. Deliverables & Ownership

• Upon receipt of full payment, all final deliverables created for you become your exclusive property.

• We may use non-confidential parts of the work in our portfolio or marketing unless you object in writing.

• Drafts, rejected concepts, and our internal processes remain our property.

• You are responsible for how you use deliverables after transfer. We are not liable for third-party misuse.

4. Revisions, Expectations, and Communication

• Each project includes the agreed number of revisions. Any revisions beyond that, or requests outside the project scope, will incur additional fees.

• You agree to provide timely feedback and approvals. Delays in communication extend timelines without liability to us.

• We reserve the right to terminate services if:

  • Unreasonable expectations are placed on our services or outcomes,

  • Unreasonable communication occurs (excessive demands, unrealistic timelines, or hostile interactions),

  • Hostile actions are taken, including threats, abusive language, or attempts to damage our reputation.

• If termination occurs due to these breaches, no refunds will be given.

5. Cancellations & Refunds

• If you cancel before work begins, a refund may be issued minus a reasonable admin/processing fee.

• If you cancel after work has started, no refunds will be given.

• If we cancel due to your breach of these Terms, refunds will not be provided.

• Refunds will never exceed the original payment amount.

6. Confidentiality & Data Protection

• Both parties agree to maintain strict confidentiality of any non-public information, trade secrets, data, or strategies shared.

• Confidential information will not be disclosed to third parties without written consent, unless required by law.

• We may use aggregated, non-identifiable data for analytics, case studies, or internal purposes.

• You are responsible for ensuring that content you provide does not violate data protection laws (e.g., GDPR, CCPA).

7. Intellectual Property & Licensing

• Final deliverables become your property upon full payment.

• You grant us a limited license to display the work in our portfolio and marketing.

• You warrant that any content, images, or materials you provide are legally yours to use. You indemnify us from any third-party IP claims related to your materials.

8. No Guarantees of Results

• Marketing, SEO, and digital services depend on third-party factors (algorithms, platforms, competition).

• We do not guarantee specific results, rankings, revenue increases, or business outcomes.

• Services are provided “as is” and “as available.”

9. Limitation of Liability

• To the fullest extent permitted by law, our total liability for any claim will not exceed the amount you paid us for the service in question.

• We are not responsible for:

  • Lost profits, revenue, goodwill, or opportunities,

  • Business interruptions,

  • Indirect or consequential damages.

10. Indemnification
You agree to indemnify and hold harmless Mad Caddy, its owners, employees, and contractors from any claims, losses, or damages arising out of:

• Your use of deliverables,

• Your breach of these Terms,

• Your violation of laws or third-party rights,

• Content or materials you provide.

11. Dispute Resolution

• You agree to first attempt to resolve disputes with us informally by contacting support@madcaddy.com.

• If not resolved within 30 days, disputes shall be settled by binding arbitration in California, United States, under the rules of the American Arbitration Association (AAA).

• Each party bears its own legal costs unless law states otherwise.

12. Governing Law & Venue

• These Terms are governed by the laws of California, USA, without regard to conflicts of law.

• Venue for disputes shall be exclusively in California courts or arbitration as stated above.

13. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to:

• Natural disasters,

• Internet or power outages,

• Government restrictions,

• Labor disputes,

• Third-party service disruptions.

14. Severability & Waiver

• If any part of these Terms is held invalid, the rest remain enforceable.

• Our failure to enforce any right does not mean we waive it in the future.

15. Updates to Terms

• We may update these Terms at any time.

• Significant changes will be posted with an updated date at the top.

• Continued use of our services means you accept the updated Terms.